FAQ
1. Where is Almira Botanica located?
We are based in Tampa, Florida, United States.
Our business address is
2810 W Shelton Ave, Tampa FL 33611, United States.
2. Do you ship internationally?
No.
We currently ship within the United States only.
International shipping is not available at this time.
3. Do you offer free shipping?
Yes.
We offer FREE SHIPPING on all orders within the United States.
There is no minimum purchase requirement.
4. How long does order processing take?
Order processing time
3 to 4 business days
This includes order verification, packaging, and preparation before shipment.
5. How long does shipping take?
Estimated delivery time
5 to 6 business days after shipment
Delivery times may vary due to:
Weather conditions
Carrier delays
Public holidays
6. How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your delivery status.
7. What is your return policy?
We accept returns under the following conditions:
You may request a return within 7 days of receiving your order
Returned items must be unused and in original condition
Original packaging and accessories must be included
8. How long does the exchange process take?
Exchange and return processing time
Up to 10 days
We will notify you once your return or exchange has been processed.
9. When will I receive my refund?
Once your return is approved:
Refunds are issued within
5 to 10 business days
Refund timing depends on:
Your payment method
Your bank processing time
10. What items are not eligible for return?
We do not accept returns for:
Used or damaged products
Items without original packaging
Products returned after 7 days
Clearance or final sale items
11. What if my item arrives damaged?
If your order arrives damaged:
Contact us within 48 hours
Provide photos of the damage
We will arrange a replacement or refund
12. How can I contact customer support?
You can reach us at:
Phone
330-301-5036
We respond within 24 business hours.
13. Is my personal information secure?
Yes.
We protect your personal data and follow strict privacy guidelines.
Please review our Privacy Policy for more information.